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How crn77 Handles Your Personal Data

Your account information stays with us — we do not sell it, share it with advertisers, or pass it to third parties outside of what is needed to process your DANA, OVO, or GoPay transactions and keep your account running.

No data sellingDANA, OVO, GoPay wallet data protectedAccount deletion available on requestCookies disclosed clearlyIndonesia-applicable policy
crn77 How crn77 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a consistent set of data-handling practices across every account, from the moment you register to the point you request deletion. Encryption, access controls, and retention schedules are all part of how we keep your data safe and your account private.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are used in aggregate only — they do not identify you personally.

Account Security

Login events are logged with timestamp and device type. If we detect an unusual login pattern on your account, we may trigger an OTP verification step to confirm it is you.

Data Retention Schedule

Active account data is kept while your account is open. After closure, personal data not subject to a legal hold is queued for deletion within the period set by applicable local regulation.

Third-Party Access

Payment processors handling DANA, OVO, and GoPay transactions receive only the minimum data required to complete the transfer. They operate under their own privacy frameworks and do not receive your full profile.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the personal data we hold on your account, contact our support team directly. You can ask us to export a copy of your data, update incorrect details, or submit a deletion request for accounts that are no longer active. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt so you know your request is being handled.

Team online

Live Chat

Open the chat widget inside your account dashboard to reach our support team. State your privacy request clearly and include your registered account email.

Email Support

Send your data access or deletion request to our support email address shown in your account settings. Include your registered name and e-wallet type.

Account Settings

Some data corrections — display name, contact number — can be made directly from your account profile page without contacting support.

Common Questions About Your Privacy on crn77

These are the questions we get most often about how personal data works on this platform. If your question is not here, use the live chat or email channel listed above.

We collect your name, contact details, and the e-wallet identifier — DANA, OVO, or GoPay — you use to fund your account. No more than what is needed to verify and run your account.

Yes. Once your account is closed, contact support by email or live chat to submit a deletion request. Data subject to a legal retention obligation cannot be removed ahead of that period.

Only with payment processors that handle your DANA, OVO, or GoPay transactions. They receive the minimum data needed to complete a transfer and nothing more. We do not sell data.

Session cookies keep your login active. Functional cookies store your lobby layout preference. Analytics cookies work in aggregate and do not identify you. You can adjust cookie settings in your browser.

Minor details like your contact number can be updated directly in account settings. For changes to your registered name or linked wallet, contact support and provide your account email.

This policy applies to all account holders where access is permitted. Availability of our services depends on local law and eligible regions, including those accessing from Indonesia.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.